Buyers General Question & Answers
Ring sizing is a free service we offer to all of our customers ( sizes 4 to 8 )
There no charge to size rings from the US sizes 4 to 8.
We always happy to custom make any ring design set with any sapphire including a sapphires already set into a ring.
We carry a massive selection of sapphires, if you see a sapphire ring which has sold our jeweler can re-make the same ring design set with a sapphire from our inventory of loose or set sapphires.
We have new sapphires arriving every 1-2 weeks from our office in Sri Lanka, if you don’t see a sapphire you like contacts us, we keep full list sapphires arriving from Sri Lanka as well as sapphires we have at the GIA. The ring we can make in almost any design by our jeweler set with unlimited selections of diamonds & diamonds cuts.
We estimate 4-6 weeks to have a ring custom made & ready for delivery.
Free, our CAD designs service is free.
Yes, almost all of our sapphires come with a GIA report along with appraisal by Gesner GIA gemologist. You will receive the original reports.
You can see the exact reports & appraisals with the picture shown, almost all of our sapphires come with GIA report & independent appraisal.
Even thoughts many jewelry companies appraise there own jewelry we do not feel it’s ethically responsible to do so, always ask for a independent appraisal by a certified GIA gemologists. It’s important to have a certified GIA gemologist to give the value based on the market prices. We carry a full list of certified gemologist for appraising jewelry here in the US.
Certified GIA G. G gemologist have being trained & educated in most cases for over 3 years in gemstone grading. They typically do not sell jewelry just appraise jewelry, there for have no motive to inflate prices or try to sell from there own store.
All shipping is free including international shipping, we ship all of our sapphire ring & loose sapphires by insured FedEx express.
if you don’t require ring sizing all shipments are shipped within 24 hrs from the order. Once shipped most shipments arrive with our custom within 2 days. International shipments takes 2-4 business day depending on the country.
Contact our customer support 24/7 and they can email you the FedEx forms to return your sapphire ring or sapphire.
If you contact us within 2 day’s we pay for the FedEx return shipping.
Contact our experienced customer support who can email you the FedEx shipping forms & instructions for returning your purchase.