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Customer Service
Overview
About Us
  1. About Us
  2. Our Commitment
  3. Why Sapphire Ring Co.
  4. Contact Us
Shipping
Return Policy
International Orders
Payment
Terms & Conditions
Privacy Policy
Shipping:
All US orders are shipped via Fed Ex Express Mail - Fully Insured. Orders will be shipped within 24 hrs of cleared payment. All international orders are shipped by Fed Ex insured express mail with full tracking once shipped. If you have any special requests with any shipping, please feel free to contact us at any time. For safety and security, all shipments do not have any identifying information on the outside of package, as to not disclose the contents inside.



International Shipping Policy: 
Buyers are responsible for all Customs/Duties/VAT Tax/Local Tax - If necessary. We are not responsible for any items detained by customs or delays.
Please contact us at any time with any questions on our return policy or shipping request.



Customs, Duties, Taxes and Other Charges:
Orders shipped to addresses outside the USA may be subject to additional charges, taxes or fees which are determined by the local customs office of the destination country. Any import duties, custom fees, taxes or other charges that may be collected for international orders are the responsibility of the customer. Please contact your local customs office for accurate duty and tax information on international orders. You may also find helpful information for estimating taxes and duties on the U.S. Customs Website
Return Policy
All listed rings / jewelry for sale :
 
Once the ring arrives with you, our policy is as follows: An UNCONDITIONAL 4 day return privilege for a full refund. No reason needs to be given for this 4 day return privilege. All you need to do is notify us within 2 days of receiving your ring/jewelry and let us know that you are returning your purchased item. Also, you have an additional 7 days to have the ring looked at by another appraiser if you wish and if the ring/jewelry turns out not to be as represented, you may return it for the same full refund as described above.  Ring sizing by Sapphire Ring Co does not affect the return.
Please contact prior to order if you require more time to be given for return period @ 727 797 0007.
. Free return shipping:
 
Free Fed Ex return shipping on US orders within 4 days of receiving the ring / jewelry via Fed Ex express, please contact our office were we can email you the return shipping forms.  
 3 Year warranty condition's:
 
We offer 3 year warranty on all of our rings against normal wear and tear as long as the ring / jewelry serviced by a credited jeweler or our master a once a year.  Receipts of service will be required . 
Warranty for repairs only, does not include refunds outside return policy or loss of main sapphire/gem stone. For more details please contact us at 727 797 0007.
. Custom Orders :
 
Sales are final once the customer has approved the final CAD drawing or ring design and approved the sapphire which will be sent to the customer for approval prior to the custom ring being made by our jewelers.
.  Having the ring/jewelry appraised independently :
 
The only requirement is that the ring/jewelry be appraised by a graduate gemologist from the G.I.A, and that the second opinion differs in a meaningful way. A copy of his or her appraisal must be sent to us before we will agree to the refund. Please note the second appraisal presented must be completed along with certification that GIA G. G gemologist has maintained his/her degree with GIA identification # with minimum of 24 months refresher course with AGTA or equivalent. - please contact us if you need assistants in GIA gemologist here in the US or overseas.
. Applies to all sales :
 
Please note : The removal,cutting or tampering of the security/ring tag will void any return or refund of that piece of jewelry/ring. - Lay-Away service - A ring/s /or jewelry purchased on Lay-Away plan are subject to a 25% out of stock privilege fee of the total sale price. Once a ring is on lay-away plan if the payments are not made as per agreement the order can be canceled with money outstanding issued only as store credit this also applies to returns on ring/s jewelry on lay-away plans. please contact us if you have any special recruitments.
  How to make the return:

When you contact us we will issue a RAN # , please write the RAN # ( return authorization number ) on the outside of the shipping box, all orders must be shipped back by insured mail with tracking information. Please note that no returns are accepted if buyer has made any alteration to the jewelry. Returns are void if the security tag is removed,cut or tampered with from the ring or piece of jewelry.
Returned rings must be returned promptly and in the same condition as when sent including all reports and the appraisal if provided. 
. Store Credit:
 
After the return period listed here you can return your item for store credit up to 30 days from sale date for store credit only as long as the ring and tags are attached and the ring / jewelry in the same condition when shipped with all documents, contact us for RAN # for making the return @ 727 797 0007.
 




Contact us:
(727) 797-0007
or Toll free (1) 855 955 0007

Monday to Friday 10.00 am to Midnight EST
Saturday & Sunday 11.00 am to Midnight EST 
International sales & orders: 727 726 0007 
Tampa. Florida 34695. USA.